A collection of 15 posts
Starting a support community is a great way to involve your customers in the discussion around your products or services. In fact, it's an easy way to increase the overall quality of your customer experience [https://civilized-discourse-construction-kit-inc.ghost.io/2021/07/support-community-customer-experience/]. If you're looking to
Here at Discourse, we utilize a support community [https://meta.discourse.org] to provide service to both our self-hosted and paid hosting customers. Our customers have direct access to the team that makes the software -- resulting in faster support and better long-term solutions for reported problems. A support community
Here's a question we get a lot — Discourse and Discord. They sound awfully similar, but are they the same? https://www.discourse.org/aboutDiscourse is completely open source teamwork software, designed for asynchronous written conversation, building on traditional discussion forum software such as phpBB and vBulletin. https://discord.
Want to use Discourse but unsure about where to start? This curated list of articles will help enhance your Discourse knowledge right away! Discourse New User Guide [https://meta.discourse.org/t/discourse-new-user-guide/96331] Dive into your first Discourse site after learning how to browse through topics, read posts and
People sometimes ask how Discourse compares to the likes of UserVoice and other ideation platforms, where ideas get voted on and the best ideas rise to the top. One thing many companies find appealing with these platforms is that a vote-powered ranking of prospective features somehow relieves them of certain
Most modern businesses and organisations today are using some kind of team chat application. The usual suspects are Slack, Microsoft Teams, Discord, Mattermost, Rocket Chat, and Matrix, to name a few [https://alternativeto.net/software/slack/]. While chat is immediate and primarily synchronous, communication in Discourse is gradual and asynchronous.
Editor's note: Updated February 9, 2023 to reflect that Discourse now has a chat feature that we use internally. As we claim on our website, we use Discourse as our primary team coordination tool to build… Discourse! * Collaboration Tool * Product Management * Task Management * Support Ticketing * Knowledge Base Collaboration
Most early adopters of Discourse were developer communities, as is often the case with open source projects. Our own meta.discourse.org community is also a development-centric community, so we've been mindful of this use case since practically Day 0. Consequently, Discourse caters to a lot of developer
There are many reasons why a community might be private: Paid memberships; a company intranet; a sensitive subject matter; beta testers; a grassroots movement building momentum before going public. Whatever the reason, we want Discourse to function well in private contexts. We reached out to 23 private Discourse communities to
Just like our survey for game communities [https://civilized-discourse-construction-kit-inc.ghost.io/2016/05/discourse-for-game-communities/] back in May, we once more sent out a survey to a mix of customers and self-supported Discourse communities. This time we wanted feedback from leaders in online education. We're absolutely ecstatic about the